Full Service Training

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Teach your staff how to outservice the competition!

Remarkable Service...

is a wait staff training program built to teach your team how to provide Remarkable Service, which is what will keep your guests coming back to your restaurant.

With our easy to use Instructors guide you can teach your team, the fundamentals of Remarkable Service and Maximizing Sales.


Our training creates a win-win-win. The guest wins by your staff providing better service, the restaurant wins by increasing sales and your service team wins by maximizing their income.

Remarkable Service Kits

Each team member that participates in the training process will receive a Remarkable Service Kit.

The kit consists of two workbooks (one for each session) and an audio book.

Elements of Service Workbook - This session is designed to teach the fundamental concepts of providing remarkable service.

Maximizing Sales workbook - The learner discovers the skills needed to maximize the check average and create guest loyalty.

7 Keys to Maximizing Servers Sales Audio book. This Audio reinforces and expands on the concepts learned during the Maximizing Sales training. (Now offered in MP3 format)


Click on the tabs below for more details
 


  • Outline
  • Examples
  • Delivery
  • Reinforcement

Outline

Remember some of the training programs you've attended in the past? They were boring and stuffy and very little applied to the work you do. We've been there, too. That's why we designed Remarkable Service as a fun interactive learning process rather than a training event. It's based on the adult learning model which helps participants quickly learn skills and change behavior.

Take a Closer look at the following workbook overviews to see the topics that are covered:

Remarkable Service - The Full Service Guide to Service & Sales

Elements of Service (2.5 hours)
  • Out service your competitors
  • Make your guests feel important and appreciated
  • Create your restaurants timing standards and realize their importance
  • Become a master of the Service Cycle
    (see the graphic above)
  • Identify the "Key Moments" of the dining experience
  • Transform complaints into valuable customer feedback, turning these guests into your best customers
Maximizing Sales (2.5 hours)
  • Increase the check average with every customer
  • Master the art of suggestive selling and being a Tour Guide
  • Identify the 7 keys to maximizing server sales
  • Go to work with a purpose and a mission
  • Sell more appetizers, desserts and after-dinner drinks
  • Create goal setting and action plans

Examples

These examples are taken directly from the Remarkable Service training program. By viewing, you can see the friendly style and easy-to-read layout of the workbooks and Instructors Guide.

Teaching & Learning how to provide Remarkable Service becomes an enjoyable experience when you use these interactive, skills-based workbooks.

Workbook:To see a sample click here.
(Taken from Elements of Service)
Instructors Guide: To see a sample click here.
(Taken from Maximizing Sales)

As you can see from the examples, the training is much more then being lectured at by the trainer. Itís interactive, engaging and FUN!

Delivery

Purchase the ready-to-use trainerís manual and schedule a Train-The-Trainer session (60 minutes via the phone, see below). We'll teach you how to deliver the class like a pro! Or let one of our trainers deliver the training at your location.

The participant workbooks for Remarkable Service are easy to follow and full of examples, exercises and a self assessment. The classroom sessions are also full of skill practices which makes learning much more enjoyable.

For additional exercises, skill practices, and action steps, work with one of our designers to customize the program to meet your specific needs. For information on customizing this program call us at 877-741-9390.


Train the Trainer


During the introduction phase you will identify the trainers in your restaurants.Once these people are identified and they have reviewed the instructors guide, we will facilitate a train-the-trainer session either in person or via the phone.

Our instructor guides are very comprehensive and include everything needed in order to successfully facilitate each session. The training is experiential based meaning that there are lots of fun and interactive exercises making for an entertaining learning experience.


To see a sample of the Instructors Guide click here.
(Taken from the Maximizing Sales session)


Reinforcement Tools

While the initial impact training is a great start to improving service, it takes constant reinforcement to help the staff maintain the consistent delivery of Remarkable Service.

 

“Who Wants to be a Millionaire” learning Game

To connect with today’s youth you have to keep the learning entertaining. That’s why we've developed a training game in the
style of the game show “Who wants to be a Millionaire”.

 

Click here To see an example of the millionaire game. (Don't forget to use your lifelines!)

With the Admin Module you can create custom games around service, sales, menu knowledge, operational procedures….the possibilities are endless.

Our clients have had wonderful success with this learning tool.

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This On-line learning center was built to reinforce the skills learned during the initial training and to teach other key learning's. Training topics include:

* Identifying sales opportunities
* 7 keys to higher Server Sales
* Wine service
* Host training
* Safety and Sanitation Practices

* and more...


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Menu Master

Menu Master is an on-line software package designed to teach menu knowledge. This software helps owners and chefs to educate and excite their team to reach new levels of success. Use this tool to teach your staff about price, ingredients, sides, up-sell opportunities and value statements for each menu item!

 
   
   

Next Steps

If you want to improve your service levels give us a call or send an email with a time that would be convenient to talk about your situation. Click here to take that next step and contact us.

 
   

"If you keep on doing what you've always done, you will keep on getting what you've always got."

 

 

Every time an employee interfaces with a guest there is an opportunity to make that guest want to come back.

A trained staff can make that happen on a regular basis.

 

Make sure you have a training program for new hires.

Your competition does!

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