Outline
Remember
some of the training programs you've attended in the past? They
were boring and stuffy and very little applied to the work you
do. We've been there, too. That's why we designed Remarkable
Service as
a fun interactive learning process rather than a training event.
It's based on the adult learning model which helps participants
quickly learn skills and change behavior.
Take
a Closer look at the following workbook overviews to see the topics
that are covered:
Remarkable
Service - The Full Service Guide to Service & Sales
Elements
of Service (2.5 hours)
- Out
service your competitors
- Make your guests feel important and appreciated
- Create your restaurants timing standards and realize their importance
- Become a master of the Service Cycle
(see the graphic above)
- Identify
the "Key Moments" of the dining experience
- Transform complaints into valuable customer feedback, turning these guests into your best customers
Maximizing Sales
(2.5 hours)
- Increase
the check average with every customer
- Master
the art of suggestive selling and being a Tour Guide
- Identify
the 7 keys to maximizing server sales
- Go
to work with a purpose and a mission
- Sell
more appetizers, desserts and after-dinner drinks
- Create goal setting and action plans
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Examples
These
examples are taken directly from the Remarkable Service training
program. By viewing, you can see the friendly style
and easy-to-read layout of the workbooks and Instructors Guide.
Teaching
& Learning how to provide Remarkable Service becomes an enjoyable
experience when you use these interactive,
skills-based workbooks.
Workbook:To
see a sample click
here. 
(Taken
from Elements of Service)
Instructors
Guide: To see a sample click
here.
(Taken
from Maximizing Sales)
As
you can see from the examples, the training is much more then
being lectured at by the trainer. It’s interactive, engaging
and FUN!
Delivery
Purchase
the ready-to-use trainer’s manual and schedule a Train-The-Trainer
session (60 minutes via the phone, see below). We'll teach you how
to deliver the class like a pro! Or let one of our trainers deliver
the training at your location.
The
participant workbooks for Remarkable
Service are easy to follow
and full of examples, exercises and a self assessment. The classroom
sessions are also full of skill practices which makes learning much
more enjoyable.
For additional exercises, skill practices, and action steps, work
with one of our designers to customize the program to meet your specific
needs. For information on customizing this program call us at 877-741-9390.
Train the Trainer
During
the introduction phase you will identify the trainers in your restaurants.Once
these people are identified and they have reviewed the instructors
guide, we will facilitate a train-the-trainer session either in person
or via the phone.
Our
instructor guides are very comprehensive and include everything
needed in order to successfully facilitate each session. The training
is experiential based meaning that there are lots of fun and interactive
exercises making for an entertaining learning experience.
To
see a sample of the Instructors Guide click
here.
(Taken
from the Maximizing Sales session)
Reinforcement
Tools
While
the initial impact training is a great start to improving service,
it takes constant reinforcement to help the staff maintain the
consistent delivery of Remarkable Service.
“Who
Wants to be a Millionaire” learning Game
 |
To
connect with today’s youth you have to keep the learning
entertaining. That’s why we've developed a training
game in the
style of the game show “Who wants to be a Millionaire”.
|
Click here To see an example of the millionaire game. (Don't forget to use your lifelines!)
With
the Admin Module you can create custom games around service, sales,
menu knowledge, operational procedures….the possibilities
are endless.
Our
clients have had wonderful success with this learning tool.
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This
On-line learning center was built to reinforce the skills learned
during the initial training and to teach other key learning's.
Training topics include:
* Identifying sales opportunities
* 7 keys to higher Server Sales
* Wine service
* Host training
* Safety and Sanitation Practices
* and more...
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Menu
Master
Menu
Master is an on-line software package designed
to teach menu knowledge. This software helps owners
and chefs to educate and excite their team
to reach new levels of success. Use this tool to teach
your staff about price, ingredients, sides, up-sell
opportunities and value statements for each menu item!
